Clear data practices for connected AI systems.

Information you provide

When you request a strategy meeting, contact us, use MAI Chat, or speak with a browser-based AI experience, you may provide contact details, business information, scheduling preferences, and the content of your request or conversation.

How we use information

• Respond to inquiries and deliver requested strategy sessions.
• Coordinate calendars, meeting details, and transactional confirmations.
• Create and maintain the business relationship in MAI CRM.
• Operate, secure, troubleshoot, and improve our website and AI services.
• Send occasional product updates only when you separately opt in.

Website analytics

We use same-origin, aggregate analytics to understand page views, high-intent actions, form progress, booking outcomes, and broad campaign sources. This system does not set analytics cookies, assign a visitor identifier, store raw IP addresses, read form-field values, or send activity to a cross-site advertising network. Aggregate daily counts are retained for up to 90 days for website operations and improvement.

Service providers

We use carefully selected providers to operate the services you request, including hosting, email delivery, calendar scheduling, CRM, and AI voice or chat infrastructure. They process information only for those operational purposes and under their applicable service terms.

Browser voice

If you start a browser voice session, your browser asks for microphone permission. Audio is transmitted to the voice service to conduct the live conversation. Magic AI Labs does not place a permanent provider credential in your browser. You can end the session or revoke microphone access at any time.

Retention and security

We retain business inquiries and meeting records for as long as reasonably needed to respond, provide services, maintain business records, and meet legal or security requirements. We apply technical and organizational safeguards appropriate to the information and the service.

Your choices

You may decline optional marketing updates, unsubscribe from them, or ask us to access, correct, or delete information where applicable. Essential scheduling or service messages may still be sent when needed to fulfill a request you made.