Customer capture
MAI Chat captures and qualifies the first touch.
Web, SMS, and messaging all funnel into one response path so no inbound inquiry gets lost.
Conversation to action
Every message has somewhere to go.
MAI Chat listens for intent, keeps the exchange useful, and moves the next step into the operating system—with the full thread attached.
-
01
Capture
Meet the customer where they start.
Website, SMS, or messaging enters one response path instead of another unattended inbox.
-
02
Understand
Ask only what moves the request forward.
Structured qualification gathers the details your team needs without turning the conversation into a form.
-
03
Act
Create the record, owner, and next step.
The request lands in MAI CRM ready for a callback, quote, appointment, or human handoff.
One connected front door
Not a chatbot.
A working handoff.
The conversation stays connected to the people and systems that finish the job.