Inbound
Capture intent
Lead capture starts on the site or in SMS without extra steps.
Customer capture
MAI Chat captures and qualifies the first touch.
Web, SMS, and messaging all funnel into one response path so no inbound inquiry gets lost.
What it does
Reply fast, qualify clearly, and keep the thread moving.
MAI Chat is built for the moment a person reaches out and expects a response right away.
Routing
Ask the right next question
Qualification stays fast and structured instead of feeling like a dead-end chatbot.
Follow-up
Hand into CRM
The conversation becomes a tracked record with clear ownership.
MAI Chat
Give the team a first-touch system that stays awake 24/7.
Perfect for web leads, SMS follow-up, and intake routing across the suite.